Have questions?
- How do I place an order?
You can browse our website, select your favorite products, and add them to your cart. After making your selections, proceed to the checkout page, fill in your information as prompted, and choose your payment method to complete your order.
- Can I modify or cancel my order?
Once your order is confirmed and in the processing stage, we will ship it as soon as possible. Therefore, requests to modify or cancel your order may be limited. If you need to make changes, please contact our customer service team as soon as possible.
- How do I track my order?
After your order is shipped, you will receive a confirmation email containing tracking information. You can check the order status in real time by clicking the tracking link in the email.
- What is your return and exchange policy?
We want you to be satisfied with your purchase. If you need to return or exchange an item, please contact us within 30 days of receiving the item. The item must be unused and have its original labels and packaging.
- What payment methods do you support?
We accept a variety of payment methods, including credit cards, debit cards, and some electronic payment options, depending on your region. At checkout, you can view all available payment options.
- How to contact customer service?
You can contact our customer service team by emailing support@resinout.cc or by phone at (351) 588-4708. Our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM (Pacific Time).
- Do you offer international shipping?
Yes, we offer international shipping. Please select the appropriate shipping method for your region at checkout and note that additional shipping and customs fees may apply.
- How can I ensure the security of my personal information?
We have implemented multiple security measures to protect your personal information, employing industry-standard encryption technology to ensure the security of your data during transmission. Please see our website privacy policy for details.
If you have any further questions, please feel free to contact us! We are happy to assist you.
